Monitor sales performance across TISSOT retail and wholesale channels against budget and targets, and implement corrective actions where necessary.
Develop and execute commercial action plans to drive business growth, including client acquisition initiatives, sales campaigns, incentive programs, and inventory optimization.
Analyze market dynamics, competitive activities, consumer trends, and retail performance to identify growth opportunities.
Collaborate closely with the Finance team on forecasting, budgeting, headcount planning, and investment requirements.
Identify and evaluate potential locations for new stores and business opportunities through profitability and market potential analysis.
Manage new store opening, relocation, renovation, and closure projects in collaboration with local and regional stakeholders.
Ensure effective implementation of retail excellence programs and KPI-driven performance initiatives across all channels.
Communicate clear business priorities, vision, and strategic direction to retail teams and external sales partners.
Lead, coach, and motivate retail staff to achieve business objectives and deliver exceptional customer experiences.
Partner with HR to support recruitment, workforce planning, talent development, succession planning, and performance management.
Monitor individual and store performance through KPIs and coaching plans.
Work with training partners and internal stakeholders to ensure continuous development of product knowledge, sales capability, and service excellence.
Strengthen TISSOT's brand presence and visibility in the Korean market.
Implement local customer engagement and CRM initiatives to enhance customer loyalty and retention.
Collaborate with the Marketing & Communication team to execute local campaigns, events, and point-of-sale activations.
Drive customer experience excellence across all retail touchpoints and ensure brand standards are consistently maintained.
Support retail network optimization through layout improvements, store renovations, relocations, and expansion projects.
Participate in negotiations with landlords, department stores, and business partners to improve store performance and commercial conditions.
Ensure retail environments align with global brand guidelines and commercial objectives.
Oversee day-to-day retail operations and resolve operational challenges in a timely manner.
Ensure consistent implementation of company policies, procedures, and retail standards.
Manage inventory accuracy, stock optimization, shrinkage control, and operational efficiency.
Partner closely with Merchandising teams to maintain best-in-class visual merchandising standards.
Monitor operational costs and identify opportunities for continuous improvement.
Maintain regular communication with senior management regarding key business issues, risks, and operational developments.
Coordinate cross-functional activities among Retail, Marketing, HR, Finance, Customer Service, and Merchandising teams.
