[PRADA] In-store Trainer / In-store Training Manager
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Plans and cascades training programs in line with global, local and store priorities
Promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels
Supports Store Leadership in Team development and driving performance of individual Client Advisors
Ensures an effective Client Journey implementation impacting among others on Conversion, Clienteling, Leathergoods Mindset, Zoning, etc.
Identify training needs in line with business priorities
Develop training action plans at a Store & Client Advisor level
Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level
Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
Drive in-store training initiatives with active shop floor presence
Monitor quality, impact and true retention of training content
Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)
Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
Ensure regular communication with Trainees, giving them continuous feedback on progress
Manage onboarding journey for New Hires in the store by facilitating their in-store induction and partnering with HR
You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.
