[Resort Marketing]Quality Assurance Coordinator(1~3년 이상)

• 본 포지션은 인스파이어 리조트 전반에 걸친 다양한 서비스 영역의 품질을 유지하고 개선하는 역할입니다. 객실, 공용공간, 식음업장, 엔터테인먼트 시설 등을 대상으로 정기·비정기 점검을 수행하고, VoC와 고객 피드백을 수집·정리해 품질 이슈를 고객보다 조기에 발견하는 것이 핵심 업무입니다.
• Conduct scheduled and ad-hoc inspections across customer rooms, public areas, restaurants, entertainment facilities, retail, back-of-house, and other operational areas.
• Perform inspections using established quality standards, inspection checklists, and evaluation criteria.
• Record inspection findings accurately and prepare inspection reports.
• Verify corrective actions through follow-up inspections and maintain inspection records.
• Assist in maintaining inspection schedules and quality assurance programs.
• Report quality issues, operational deficiencies, and customer experience concerns to the Quality Assurance Specialist or management.
• Support the administration of customer feedback programs, including Voice of Customer (VoC), customer surveys, mystery shopping, and online review monitoring.
• Collect, organize, and maintain customer feedback and operational quality data.
• Assist in preparing quality dashboards, reports, and performance summaries.
• Monitor customer feedback trends and escalate recurring issues when identified.
• Support customer journey observations by documenting operational findings and customer pain points.
• Maintain Standard Operating Procedures (SOPs), inspection checklists, quality documentation, and operational records.
• Assist in updating quality standards and inspection materials.
• Ensure quality documentation is current, organized, and properly maintained.
• Support document control for quality-related records and reports.
• Assist with preparation of quality materials for meetings, audits, and operational reviews.
• Coordinate follow-up activities with operational departments regarding inspection findings and improvement actions.
• Track Action Item progress and maintain follow-up records.
• Support communication between departments regarding quality improvement initiatives.
• Assist in coordinating quality-related meetings, inspections, and operational assessments.
• Support new operational openings, facility readiness inspections, and customer experience evaluations.
• Maintain quality databases, KPI tracking files, and customer feedback records.
• Prepare routine reports, dashboards, and presentation materials.
• Monitor completion status of quality improvement actions.
• Ensure quality data is accurate, complete, and submitted within required timelines.
• Support analysis by gathering operational and customer-related information.
• Maintain quality records, audit documentation, and operational files.
• Support compliance with quality standards and documentation requirements.
• Assist with preparation for internal and external quality assessments.
• Support quality-related meetings by preparing agendas, meeting minutes, and follow-up documentation.
• Perform other quality assurance administrative duties as assigned.

형태

정규직

서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding